Help Center

Who is eligible for the T-Mobile SiriusXM On Us Offer?

• T-Mobile wireless postpaid customers on an eligible T-Mobile plan may be able to sign up for a SiriusXM Streaming Platinum Plan through T-Mobile with the and pay their future subscription charges through T-Mobile.

• T-Mobile for Business, T-Mobile Home Internet (without wireless service), or Sprint customers may also be eligible for the T-Mobile SiriusXM On Us offer via an offer link from T-Mobile but will need to sign up directly with SiriusXM and SiriusXM will bill you for future subscription charges.

• In addition to the T-Mobile customer requirements above, this offer is available to new and eligible returning SiriusXM subscribers who have not taken a trial or promotional offer in the prior 12 months. The SiriusXM service is for personal use and cannot be used for commercial or business purposes.

Where can I get all the details about the T-Mobile SiriusXM On Us offer?

• Visit https://www.t-mobile.com/tv-streaming/sirius-xm-deal

Where can I listen to SiriusXM with the Streaming Platinum plan?

• You can listen to all your favorite channels on the SXM App and your connected home and mobile devices. The Streaming Platinum Plan does not enable SiriusXM in your vehicle’s built-in radio.

I’m having trouble redeeming the T-Mobile SiriusXM On Us offer

• If you’re having trouble adding the SiriusXM Streaming Platinum SiriusXM On Us offer feature to your T-Mobile account, obtaining your offer link at t-mobile.com/SiriusXM or have questions about your eligibility, T-Mobile customers can dial 611 from your handset or call 1-800-937-8997. Sprint branded customers call 1-888-211-4727.

I added the T-Mobile SiriusXM On Us offer to my T-Mobile account, but already have an active SiriusXM subscription, will this replace my current subscription?

• If you added the SiriusXM subscription to your T-Mobile account, but already have an active subscription to SiriusXM, your T-Mobile billed subscription will not pause, replace or cancel any other SiriusXM subscriptions you may have, including a new vehicle trial subscription or those purchased either directly with SiriusXM or through the Apple App Store, Google Play, or Roku. You will need to manage each of your subscriptions directly with the provider from who you purchased from.

I purchased my SiriusXM subscription through T-Mobile and am having trouble with setting up my login to listen on the SXM App

• After adding the T-Mobile SiriusXM On Us plan to your T-Mobile account and accepting the terms with both T-Mobile and SiriusXM you should receive a link to set up your listening login credentials. If you receive and error message it may mean you already have an active subscription with SiriusXM and will need to use different credentials for this subscription. Note, that this new subscription will not pause, replace or cancel any other SiriusXM subscription you may have. You must manage each subscription directly with seller from whom you purchased.

How do I manage/cancel my T-Mobile subscription plan?

If you are a T-Mobile postpaid wireless customer and are billed by T-Mobile for your SiriusXM subscription you must cancel your service directly with T-Mobile as follows:

1. Log in to T-Mobile or the T-Mobile app using your T-Mobile ID.

2. Go to the Manage Add-Ons page:

• T-Mobile.com:

  • i. Under the I want to box, choose Manage add-ons

  • ii. Select Account and then the phone number associated with your subscription.

  • iii. Select Manage Add-ons and deselect the SiriusXM feature.

  • iv. Agree to removing the feature and choose Continue.

  • v. On the Review your order page, select Agree & Submit.
     

• T-Mobile App:

  • i. Select Account, Manage Data and Add-ons

  • ii. Deselect the SiriusXM feature.

  • iii. Agree to removing the feature and choose Continue.

  • iv. On the Review your order page, select Agree submit.

If you’re having trouble, T-Mobile customers can dial 611 from your handset or call 1-800-937-8997 for further assistance.

If you are a T-Mobile postpaid wireless, T-Mobile for Business, T-Mobile Home Internet (without wireless service), or Sprint customer and purchased your subscription directly with SiriusXM (i.e., SiriusXM bills you directly for your subscription), you can manage or cancel your subscription by going to the subscriptions tab in your Online Account Center or by using the online chat feature or call us at 1-888-635-8641.